What You’ll Do
- Manage a portfolio of customer accounts, including reviewing aging reports, payment history, and outstanding invoices to support timely collection and resolution of outstanding balances.
- Review, research, and reconcile customer deductions, debit notes, conditional expenses, and audit claims, identifying root causes and determining validity.
- Dispute invalid deductions and prepare supporting claim letters or statements for customers, while managing approved, denied and billed-back deductions.
- Work closely with Sales teams, Brokers, Customer Service, and Logistics to resolve deductions, billing disputes, and other issues contributing to non-payment.
- Contact customers regarding overdue or delinquent accounts and work collaboratively toward timely resolution and payment.
- Manage cash application activities in HighRadius to IFS, including posting payments to customer accounts, researching deductions, and obtaining supporting documentation through customer portals when required.
- Use SM1, IFS, HighRadius, and third-party platforms to support cash application, deductions management, and account reconciliation.
- Reconcile e-commerce customer accounts and support accurate account reporting.
- Maintain the Finance team’s Accounts Receivable reference manual and supporting documentation.
Preferred Skills
- Minimum 2 years of experience working in Accounts Receivable within a fast moving environment. (CPG, Construction, Retail, Real Estate, Logistics etc...)
- The ability to handle approximately 35 customers with confidence, persistence, and dedication.
- Advanced skills in Microsoft Excel.
- Clear and effective communication skills and the ability to identify the root cause of deductions.
- Strong collaboration skills with internal teams, along with negotiation and resolution skills with customers.
Contract & Compensation
- This is a 12-month contract position with a base salary of $65,000–$70,000, depending on level of experience.
- Upon successful completion of the full 12-month contract, you will also be eligible for a $2,500 contract completion bonus.
- We are offering two weeks of paid vacation.
- This position is in office Monday - Thursday, with Fridays working from home.
