Associate Program Manager will be responsible for assisting and contributing to planning meetings/incentives in an entry level and administrative role.
This role will work closely with clients and a team of program managers and report to the team operations manager.
- Ensure accurate and timely data entry into Cvent
- Manage website registration sites, databases and attendee management
- Orchestrate Travel Arrangements for Attendees
- Draft program documents and communication for programs
- Draft Timelines for meetings and incentives
- Prepare close out reports as it pertains to our client service requirements.
- Draft Post Conference or Meeting History Reports
- Begin reconciliation checklist coordination
- Conduct file audit processes/procedures
- Manage the expense reimbursement process and vendor payment requests
- Negotiate agreements and terms with vendors for the health of the event budget
- Demonstrate industry knowledge by contributing effective ideas
- Travel onsite for program execution for meetings as needed
- Independently manage limited scope programs
- Perform other duties as assigned
- Ability and willingness to work extended workdays and possible weekends
- Accessible during acceptable working hours identified per project/program
- Travel expectations – the potential of 5-10% or more of time annually
- Frequent use of a computer and other office equipment
- Ability to lift 20 lbs.
- Frequent sitting, standing, and walking
REQUIREMENTS:
- Bachelor’s Degree, preferably in Business, Hospitality, Event Planning, or a combination of education and work experience required, preferably in event planning
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Knowledgeable in Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools
- Must be able to behave in a manner that reflects our organization’s Vision and Core Beliefs
- Must possess excellent interpersonal skills to be able to provide superior customer service
- Must possess excellent organizational and project management skills
- Must possess strong verbal and written communication skills
- Must be able to maintain confidentiality
About Direct Travel
Direct Travel is one of the world’s largest travel management companies. With a long history of proven market expertise, we blend advanced technology, superior service, and expert insight to drive tangible value and meaningful savings across Corporate Travel, Leisure Travel, Meetings & Events and specialty travel businesses. Through Avenir, our intelligent travel management platform, we reduce obstacles and give clients more direct access to content, trusted data, intelligence and global expertise. What truly sets us apart is the human care behind the technology, delivered by an experienced, passionate team dedicated to anticipating needs and delivering exceptional service at every step. For more information about Direct Travel, visit www.dt.com
Qualifications- College degree preferred
- 2-3 years experience in Meetings & Incentives or the hospitality industry.
- Proficient with Windows operation system and variety of software programs
- Excellent written and verbal communication skills
- Time management and organizational skills
- High level of detail orientation
- Strong customer service skills
- Excellent leadership skills
- Strong quality control management
- Proficient at multitasking
- Self-motivated and ambitious
- Prior experience working with attendee management systems preferred
- Demonstrate ability to learn and adapt to changing procedures, methods or processes and assist in teaching others.
- Must be able to lawfully work within the US and have unrestricted work authorization for US
- Proficiency in Microsoft Office including Teams and SharePoint
- Prior experience in Cvent
- Prior experience with virtual or hybrid programs
- This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.
