Key Responsibilities
- Deliver exceptional, hospitality-driven customer experiences in both daily operations and special events
- Provide expert product consultations, prepare quotes, and actively drive sales performance
- Support event chefs during live demonstrations to enhance customer engagement and showcase Miele products
- Ensure the active kitchen space remains vibrant, welcoming, and highly engaging
- Assist the Store Manager with inventory management and operational processes
- Train, mentor, and coach Sales Associates to meet and exceed sales targets
- Guide team members in effectively managing client relationships using CRM tools and follow-up strategies
- Maintain high standards of product presentation in line with Miele’s brand guidelines
- Foster a positive, collaborative, and high-performing team culture
- Oversee visual merchandising to optimize customer experience and sales outcomes
- Ensure overall store upkeep, including cleanliness, maintenance, and repair coordination
- Monitor compliance with company policies
Qualifications & Experience
- Minimum of 2 years of retail management experience, ideally within a luxury or premium brand environment
- Minimum of 5 years of overall retail experience
- Strong leadership, communication, and interpersonal skills
- Excellent organizational and presentation abilities
- Proficiency with computer systems and retail technology
