Key Responsibilities
Accountability 1:
- Triage and accept referrals via agreed protocols within the OSP service.
- Assess clients for suitability for OSP psychological intervention.
- Respond to telephone inquiries regarding the Central Intake/Triage Service and triage to appropriate internal or external resources.
- Formulate, implement and evaluate intake process.
- Educate and involve family members and others in treatment as necessary, conveying CBT and other psychological formulations with sensitivity.
- Complete all requirements relating to data collection within the service.
- Have working knowledge of provincial and national telemedicine standards, policies and guidelines
- Provide advice and consultation to other professionals / individuals / groups/community partners/stakeholders
- Participate in OSP research projects on an occasional basis taking an active role in data collection and developing reports.
- Works in a manner that complies with staff and patient/client safety practices, policies and procedures of the Royal.
- Ensure a work environment that is conducive to the Royal’s Anti-Racism, Harassment, & Discrimination Free Workplace Policy.
Accountability 2: To The Royal, Clients and Program:
- To Demonstrate Behaviors in accordance with the LEADS frame work of Health Care Leaders.
- Lead-Self: Self-awareness, scope of practice, seeking feedback, seeking growth opportunities, personal responsibility accountability and demonstrate integrity and character.
- Engage Others: Work collaboratively, foster the development of others, active listening, respecting of others viewpoint and effective communication.
- Achieve Results: decision-making based on best practices in alignment with the Royals vision mission and values, identify and focus on goals, engage in on going evaluation of progress and takes initiative.
- Develop Coalitions: Engage in ongoing consultation, work collaboratively with both internal and external stakeholders, and seeks opportunities to establish new partnerships with a commitment to an excellence in customer service.
- Systems Transformation: Engage in ongoing program evaluation and implementation of program enhancements, critical thinking skills within growth mindset for championing progressive change for service delivery.
Qualifications
- Minimum of graduate level degree or equivalent (Masters, Bsn) in a health-related/clinical field which includes psychotherapy in scope of practice (SW,OT, RP,RN etc) with at least five years of experience (direct service provision) in a health care setting.
- Registered in good standing with a Regulatory College in Ontario is mandatory. Autonomous practice is mandatory.
- Previous certified CBT training an asset
- Experience working in an interdisciplinary service delivery model is mandatory.
- Experience and knowledge of working within our indigenous community would be considered an asset.
- Experience and knowledge working with diverse populations, trauma and gender based violence is considered an asset.
- Knowledge of applicable legislated Acts (i.e. MHA, PHIPA, The Health Care Consent Act).
- Collaborative approach to working with community partners.
- Strong conflict resolution abilities.
- Excellent advocacy skills.
- Excellent leadership and communication skills and ability to establish and maintain good working relations.
- Commitment to Continuous Quality Improvement, Best Practices and Team Work.
- Provide intake and support to local and satellite locations. Primary work location can be re-assigned to satellite site.
- Effective team skills.
- Ability to work in an automated work environment.
- Ability to work under pressure and meet tight deadlines and benchmarks.
- Demonstrated experience in measurement and evaluation, research methodologies, clinical informatics, and health experience OR an equivalent combination of education, training and experience.
- Excellent communication skills (both oral and written).
- Willingness to work variable hours, evenings and weekends.
- Valid drivers license and access to a vehicle required
Language Requirements
- English level A- is mandatory in oral expression, comprehension, reading & writing. Bilingual (French/English) is considered a strong asset
