As a central hub in the Metro Vancouver area, the City of New Westminster delivers a broad spectrum of urban services to over 92,000 residents. New Westminster is rich in history with a viable and thriving economy and has a population representative of the diversity of the region. The City is staffed by talented and dedicated employees who work together to achieve its strategic vision. We have earned a proud reputation for civic leadership, service delivery, and outstanding employee relations.
We are looking for a proactive, detail-oriented, and customer focused administrative professional to join the Engineering and Public Works administrative team as a Clerk Typist 2 for on an auxiliary basis.
In this key role, you will provide essential day-to-day administrative and customer support services including:
• Provide front-line customer service at the counter and by phone, offering guidance on regulations, procedures, permit applications, and system entries in Tempest.
• Process and issue engineering permits; monitor shared inboxes and maintain tracking systems.
• Log, track, and coordinate service requests, and respond to public inquiries in a timely manner.
• Prepare, format, and proofread correspondence and a variety of documents.
• Maintain accurate physical and electronic records, including filing, logging, and data management.
• Coordinate mail-outs using mail merge tools.
• Process purchase requisitions, orders, and invoices.
• Handle internal service requests efficiently.
• Manage office supply inventory and oversee ordering processes.
• Prepare and process confidential and non-confidential materials, ensuring proper records maintenance.
• Perform additional administrative and operational duties as required.
If you have the following characteristics and qualifications, we want to hear from you!
• Grade 12 including or supplemented by courses related to office and business administration (preferably taken as a part of a certificate or diploma program) plus sound related experience or equivalent combination of training and experience.
• Ability to process confidential matters and materials and to perform duties with tact and diplomacy.
• Ability to provide information and assistance within defined limits, explain processes and procedures.
• Experience with various social media platforms including Facebook and Twitter is considered an asset.
• Superior communication skills, both verbal and written with a working knowledge of business English, composing correspondence and proofreading skills.
• Considerable working knowledge of modern office practices and procedures.
• Ability to deal effectively with the public, employees, developers, and officials, in supplying information and assistance; and to provide exceptional customer service.
• Ability to complete the minute taking process through formatting/completion and distribution.
• Extensive clerical aptitude and the ability to operate a variety of common office equipment and working knowledge of software including Microsoft Office applications including Word, Outlook, and Excel. (Minimum typing speed of 55 wpm).
• Experience with Tempest and Prospero is considered an asset.
• Experience with JD Edwards and KRONOS is considered an asset.
• Ability to perform complex and time sensitive clerical assignments with accuracy.
• Ability to prepare, maintain and control a variety of records, files and related data.
• Ability to compose non-routine correspondence, and prepare reports and related material independently.
• Ability to prepare moderately complex tabulations and computations.
• Ability to work independently and effectively under pressure.
• Ability to pass and maintain a clear Police Information Check.
