What You’ll Do
· Respond to consumer inquiries about our products, ingredients, packaging and nutrition information via phone, email and other communication channels.
· Investigate and resolve consumer complaints with empathy, professionalism and sound judgment.
· Escalate quality or food safety concerns to the appropriate internal teams.
· Accurately document consumer interactions and maintain detailed records within our systems.
· Identify trends in consumer feedback and share insights that help improve products and the overall consumer experience.
· Stay current on product launches, formulation updates and company policies to provide accurate information.
· Represent the Nature’s Path brand with warmth, authenticity, and professionalism in every interaction.
What You’ll Bring
· Previous experience in customer service, consumer care, contact center or a similar customer-facing role.
· Exceptional written and verbal English communication skills. French is an asset but not required.
· Strong problem-solving skills and the ability to navigate sensitive situations with empathy.
· Excellent organizational skills with strong attention to detail.
· Comfortable learning technical product information and translating it into clear, consumer-friendly language.
· Proficiency with Microsoft Office and experience working with CRM or customer service software is an asset.
Details
Located in Richmond, BC | Hybrid (4 days/week in office)
Nine month contract opportunity, starting ASAP
Salary: $52,500 (prorated for the contract)
