Customer Service Rep

Job Description

Position:                           Customer Service Representative
Location:                              Mississauga, Ontario
Position Type:                               Commercial
Salary:                                  Full-Time, Non-Exempt
Pre-employment Requirement:      Successful completion of pre-employment medical and reference check

About the Position

Mississauga Research – Commercial Division
This is a full time non-exempt position.

Duties and Responsibilities
 

• Position includes all aspects of Customer Service
• Act as liaison with mills and mill schedulers to ensure accuracy and timeliness of orders
• Receiving, pricing and entering orders
• Invoicing
• Position also involves resolving customer issues, last minute changes or any other issues which arise
• Timely and effective resolution of all accounts receivables is a key aspect
• Supporting sales people in all aspects of customer accounts and spot pricing
• Coordinates logistics with the shipping plant, trucking group or directly with the carriers
• Contract entry
• Scanning documents for shipments
• Collection of past due invoices and investigating charge back and short payments
• Researching and acquiring resolution of customer complaints
• Works closely with sales staff on account management

Required Skills and Qualifications

• Initiative
• Accuracy (Quality of Work)
• Results Orientation (Quantity of Work)
• Strong collaborator
• Learning Ability/Flexibility
• Attendance/Punctuality
• Basic proficiency in Word-Excel-Outlook.
• The candidate must be able to use a calculator and have basic mathematics skills.
• The candidate will have a confident and courteous manner and must be able to hear and speak clearly; read, comprehend, and communicate, orally and in writing in order to effectively communicate in person or by telephone.

Education or Work Experience
 

• The ideal candidate will have a HS Diploma or GED equivalent
• Experience in a sales environment

City

Mississauga

State

ON - Ontario

Location Country

Canada

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.