Job Description:
Customer Service Representative – Amico Corporation
Richmond Hill, ON
Amico Corporation is a fast-growing global leader in the design and manufacturing of cutting-edge medical equipment. Based in Richmond Hill, Ontario, we support healthcare providers around the world with high-quality, reliable products that make a difference in patient care.
We're looking for a Customer Service Representative to join our dedicated and dynamic team. This is a customer support and order management role focused primarily on email communication and administrative coordination. Most customer inquiries are handled by email, with only occasional phone calls as needed.
If you're highly organized, detail-oriented, and enjoy helping customers while coordinating orders and projects, you could be a great fit for our team.
What You'll Do:
As a Customer Service Representative, you'll play an important role in supporting our customers and ensuring smooth day-to-day order and project coordination.
Your responsibilities will include, but are not limited to:
What You Bring:
At Amico, you'll be part of a company that values innovation, integrity, and collaboration. We offer:
Salary Range: $38,000 - $42,000
*Salary will be determined based on candidate's experience, skills and qualifications.
*Only selected candidates will be contacted.
*This is a current, real vacancy that needs to be filled as soon as possible.
Customer Service Representative – Amico Corporation
Richmond Hill, ON
Amico Corporation is a fast-growing global leader in the design and manufacturing of cutting-edge medical equipment. Based in Richmond Hill, Ontario, we support healthcare providers around the world with high-quality, reliable products that make a difference in patient care.
We're looking for a Customer Service Representative to join our dedicated and dynamic team. This is a customer support and order management role focused primarily on email communication and administrative coordination. Most customer inquiries are handled by email, with only occasional phone calls as needed.
If you're highly organized, detail-oriented, and enjoy helping customers while coordinating orders and projects, you could be a great fit for our team.
What You'll Do:
As a Customer Service Representative, you'll play an important role in supporting our customers and ensuring smooth day-to-day order and project coordination.
Your responsibilities will include, but are not limited to:
- Primarily responding to customer inquiries by email, providing timely and professional support
- Handling occasional phone calls when a situation is better addressed by phone
- Processing customer orders and preparing invoices
- Updating and managing orders to reflect project or quote changes
- Coordinating shipments to help ensure on-time, on-budget deliveries
- Validating pricing, product selections, and shipping details
- Proactively addressing customer needs and resolving issues
- Managing multiple orders and projects while maintaining a high level of accuracy
- Communicating with internal teams to ensure customer requests are handled efficiently
What You Bring:
- 1–2 years of experience in customer service, order processing, sales support, or a similar administrative role
- Excellent written and verbal communication skills, with strong professional email-writing abilities
- Spanish fluency is an advantage, but not required
- Strong attention to detail and organizational skills
- A quick learner with a proactive, solution-oriented mindset
- Ability to manage competing priorities and deadlines in a fast-paced environment
- Comfortable working independently and collaboratively
- Proficient in Microsoft Office, particularly Word, Excel, and Outlook
- Experience with SAP or another ERP system is an asset
- High school diploma or post-secondary education
At Amico, you'll be part of a company that values innovation, integrity, and collaboration. We offer:
- A supportive and collaborative team environment
- Opportunities for growth and professional development
- The opportunity to work with dedicated people who take pride in what they do
- The chance to contribute to a company making a meaningful impact in healthcare
Salary Range: $38,000 - $42,000
*Salary will be determined based on candidate's experience, skills and qualifications.
*Only selected candidates will be contacted.
*This is a current, real vacancy that needs to be filled as soon as possible.
