We at Associa, one of BC’s largest Property Management companies, are excited to welcome a Customer Service Representative to support our growing and diverse portfolio of strata clients.
This position plays a key role in assisting customers with any inquiries or issues they may have whether by phone, email, or in person. It requires a service-oriented mindset and a friendly, personable approach to each interaction.
This role is based in our Surrey Branch, ideal for individuals who are passionate about helping others and eager to build a career in customer service.
Job Duties and Responsibilities Duties include but are not limited to:
- Coordinate with customers to resolve any billing inquiries, account verification, balances and other inquires with homeowner accounts. i.e. process for waiving fees/fines, charges to accounts, accounts number and or balance. Also answer basics questions regarding TownSq.
- Act as the first point of contact for customers seeking help with products or technical issues over the phone, through email or office walk ins.
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Respond to assigned customer service email boxes within 24-48 hours
- Other duties as assigned.
Requirements
- High School diploma or GED required
- 2–3 years of customer service or closely related experience
- Tech-savvy – must be comfortable using Microsoft Office Suite including Teams, GoToMeeting, and Outlook
- Proactive mindset – able to take initiative when handling calls and responding to emails
- Friendly and approachable personality
Benefits
Competitive Salary & Comprehensive Benefits Package, including:
- Paid Personal Days
- Paid Sick days
- Paid Vacation
- Extended Heath and Dental
- Benefits Plus
- Certified "Great Place to Work" by employees 7 years in a row!
If you have the skills to succeed in this position please send your resume today!
