McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Position Summary (Purpose of job):
The Field Support Specialist – Level 3 leads delivery of comprehensive onsite IT support across McKesson locations to ensure safe, reliable, and compliant technology operations. The position is accountable for diagnosing and resolving a wide range of end-user issues, directing deployments of standard images, hardware, telecom, and application configurations, and maintaining IT controlled areas in accordance with enterprise policies.
This role contributes to business continuity by conducting site assessments and gap analyses, translating findings into technical specifications, and coordinating cross functional resources to execute approved changes. It involves close collaboration with remote support teams, vendors, and other departments to address complex technical challenges. The Specialist provides training and guidance to end users and mentors’ junior technicians to promote consistency, self-sufficiency, and high quality outcomes.
Key Responsibilities:
- Deliver comprehensive on‑site IT support across multiple sites; lead triage and resolution of diverse end‑user issues.
- Diagnose and resolve a wide range of technical problems, drive root cause analysis and permanent fixes.
- Lead deployment and configuration of new or upgraded images, software, hardware, and telecommunications solutions.
- Conduct application configuration and implementation following evaluation and approval; validate against standards.
- Perform site assessments and gap analyses and produce technical specifications for installations.
- Manage and maintain IT‑controlled areas (e.g., data centers, communication closets) to ensure safety and compliance.
- Support disaster recovery planning and testing activities; document results and remediate findings.
- Provide training and guidance to end users; coach L1/L2 staff to promote self‑sufficiency and consistent execution.
- Collaborate with remote support, vendors, and other departments; escalate complex issues with clear handoffs.
- Document support activities, troubleshooting steps, and configurations; maintain technical documents and service reports.
Minimum Job Qualifications (Knowledge, Skills, & Abilities):
- Advanced on‑site troubleshooting and hardware diagnostics, including printers and peripherals.
- Proficiency in hardware installation and standard image/software deployment at enterprise scale.
- Working knowledge of smart device maintenance and IoT device troubleshooting in field environments.
- Familiarity with predictive hardware diagnostics/AI‑powered predictive maintenance tools to anticipate failures.
- Ability to perform or oversee remote equipment calibration and apply insights from mobile AR field apps/wearables.
- Strong asset handling and inventory control for IT‑controlled areas (data centers, communication closets).
- Competence in creating technical specifications, procedure documents, and accurate service reports.
- Customer & Business Driven mindset with strength in problem solving, building relationships, and adaptability.
Business Experience:
- Bachelor’s degree in information technology, Computer Science, or a related technical field, or equivalent combination of education and experience.
- Typically requires 4+ years of relevant professional experience in field support, desktop support, or similar technical roles, including multi-site support leadership.
- Deep knowledge of information technology and business concepts with the ability to translate site requirements into technical specifications.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$77,600 - $129,300McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.
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