Field Technician-Desktop Support-Onsite
Full-Time position provides on-site helpdesk & and field support to customers. Performs installations, repairs, upgrades, software downloads and maintenance on hardware and equipment.
Essential Job Functions
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- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Mobile Device Support
- Assist with on-boarding
- Office Renovation Support
- Logistic support
- Reactive Office Space Support
- Meeting room support
- AV support
- Printer Support
- Infrastructure Support
- Server Room support
- Ticket work/monitoring via SNOW
- Ability to walk and stand for several hours.
Basic Qualifications - Associate
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- High school diploma or G.E.D.
- 1-2 years of service desk or field support experience
- Experience working with the hardware, software, and equipment products. Hands on experience a must.
Basic Qualifications -
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- Associates degree or equivalent experience with service desk and field support in a manufacturing facility
- 2-3 years of service desk or field support experience
- Experience working with the hardware, software, and equipment products. Hands on experience a must.
Other Qualifications
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- Good interpersonal skills to work with customers and other unit personnel
- Good analytical and problem-solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve hardware and equipment problems
- Willingness to travel to other sites within 20 miles (possible)
Work Environment
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- Office/Plant environment
- Ability to stand or walk for several hours
- May require weekend work
- May require shift work
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