Under general supervision, the House Person performs guests service needs, suite inspections, linen delivery and stocking, trash pick-up, guest room deliveries and cleaning tasks in public areas and other locations assigned in accordance with Company policies and procedures, federal, provincial, and local authority guidelines ensuring a clean, sanitary and inviting resort for all guests.
- Represents Hilton Grand Vacations in a professional manner at all times.
- Does a thorough job at pre-arrival inspections on suites to ensure Members and Guests receive the highest quality suites possible.
- Assists with carpet cleaning and deep cleaning of suites, as assigned.
- Maintains stock of laundry and storage areas; organized and clean.
- Assists with Pool & Hot Tub Maintenance as required.
- Provides assistance to guest requests or concerns, may require escalation to management.
- Completes all in-house laundry for the resort to include stock, deliver and gathering of linens.
- Assists in maintaining a safe work environment for all team members and guests through visual inspection of common area(s) during shift.
- Reports all maintenance deficiencies to the Engineering department providing work order submitted into the Synergy system. Written work orders where Synergy is unavailable.
- Maintains daily log of duties performed during the course of each shift.
- Provides assistance with minor maintenance repairs
- Assists with snow clearing as weather dictates
- Delivers items as required to guest suite per QA (Quality Assurance) standards.
- Picks up trash and ensures receptacles are clean at all times.
- Provides assistance as required to all members, owners and guests per QA standards.
- Cleans rooms on occasion when business volumes dictate.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork & Ownership.
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Compensation: $19.49 - $20.07per hour. Eligible employees may receive a quarterly bonus if the property achieves established performance measures.
Excellent customer service skills.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal supervision.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Performs well with frequent interruptions and/or distractions.
The ability to consistently demonstrate and maintain the highest standards of professionalism when interacting with team members, management, members, owners, and guests.
