Role Summary
We are seeking a HR & Benefits Administrator to join a dynamic and fast-growing global organization undergoing significant transformation across systems and operational processes.
This role is responsible for end-to-end HR and Benefits administration within the Shared Services model, ensuring accurate, compliant, and efficient processing across HRIS, payroll, and benefits platforms.
This role acts as a key operational and systems liaison across HR, Payroll, Benefit functions with external stakeholders, and business units, supporting day-to-day transactions using Oracle HCM.
Salary range - 55,000 - 65,000
Key Responsibilities
1. HR Administration
- Maintain and update employee data (hires, terminations, status changes) in HRIS and Payroll Platform (Oracle/ADP), manage integration process between systems
- Perform data validation, audit, and ensure upstream/downstream accuracy for payroll
- Manage HR documentation, records, and reporting
- Act as liaison between Shared Services, HR, and business units for HR inquiries and issues resolution
- Support new hire onboarding (HRIS setup) and offboarding (Ticket initiation)
2. Benefits Administration
Administer end-to-end benefits programs (enrolments, changes, terminations) and maintain accurate HRIS, Benefits & Pension’s records in various platforms.
Coordinate payroll deductions, employer contributions, billing, and vendor invoice reconciliation
Perform data entry, audits, and validations across benefits, pension, and savings plans to ensure data integrity
Maintain documentation, SOPs, KPI and issue logs in compliance with internal controls and audit requirements
Support reporting, financial reconciliations, and pension/benefits disclosures
Provide onboarding support and respond to employee and manager benefit inquiries
3. Service Delivery & Other Support
- Manage shared inboxes / intake platform and respond to inquiries
- Delivers transactions in line with service level agreements and operational KPI’s
- Support regulatory filings and support internal/external audits
- Provide backup support across SSC administrative functions as needed
- Participate in process improvement iniativies
- Document SOPs, workflows, and process changes
Qualifications & Experience
- Post-secondary education in HR, Business, or related field
- 3–5+ years experience in HR administration and/or benefits administration (SSC preferred)
- Hands-on experience with HRIS/payroll systems (Oracle, ADP preferred)
- Experience in multi-entity or multi-country environments is an asset
- Demonstrated experience supporting system implementations and process improvements
Skills & Competencies
- Strong attention to detail and data accuracy
- Solid understanding of HR, payroll, and benefits processes
- Strong systems capability (HRIS, Excel, data validation)
- Systems and Technology Savvy
- Excellent organization, prioritization, and time management
- Customer-service orientation with strong communication skills
- Ability to work independently and collaboratively in a fast-paced SSC environment
Self-starter with a structured mindset, able to manage multiple priorities to completion under tight timelines with minimal supervision
Exhibits a continuous improvement mindset with strong curiosity, ownership, and accountability
Must demonstrate strict adherence to confidentiality of sensitive personal information
