* Installs & Deployments: Set up, configure, and deploy desktop/laptop hardware, peripherals, and software running Windows 10 and Windows 11.
* System Management: Utilize SCCM (Microsoft Endpoint Configuration Manager) for OS deployment, software distribution, patch updates, and inventory tracking.
* Moves, Adds, & Changes: Execute office relocations, hardware upgrades, user account setup, and equipment re-imaging with minimal disruption to business operations.
* Application Support: Install, configure, and maintain the Microsoft Office Suite (Outlook, Teams, Word, Excel, etc.) and line-of-business applications.
* Troubleshooting & Remediation: Diagnose and resolve hardware, operating system, and software issues during initial setup or escalation processes.
* Inventory & Asset Tracking: Maintain accurate records of IT assets, deployments, and equipment decommissioned throughout the hardware lifecycle.
Qualifications & Skills
* Technical Proficiency:
- Proven experience configuring and troubleshooting Windows 10 and Windows 11.
- Practical experience using SCCM for image deployment and software package installations.
- Deep familiarity supporting Microsoft Office Suite apps and cloud productivity tools.
* Problem-Solving:
- Strong troubleshooting skills to identify root causes of OS, driver, and software conflicts quickly.
* Work Ethic:
- A self-starter who takes initiative, manages daily tasks with minimal supervision, and prioritizes assignments effectively.
* Communication:
- Clear oral and written communication skills for interfacing with end-users and documenting technical procedures.
