Image Review Associate II

Image Review & Adjudication

• Review traffic enforcement images captured from automated enforcement systems on a computer screen, carefully examining each image to determine whether a violation meets the criteria for citation issuance.

• Apply jurisdiction-specific rules, violation thresholds, and evidentiary standards consistently across all assigned programs.

• Assess image quality, vehicle identification, and violation elements to ensure accuracy before transmitting to the next processing stage.

• Flag ambiguous, unclear, or non-compliant images for supervisor review in accordance with escalation procedures.

• Maintain a high level of accuracy and throughput to meet daily and weekly production targets.

Document & Data Processing

• Receive, process, and classify documents and violation data from electronic and hard copy sources.

• Sort, image, file, and archive documents and records by form type and program requirements.

• Capture and enter data accurately based on client-specific requirements and established procedures.

• Verify data generated by automated extraction tools, correcting errors and flagging discrepancies.

• Ensure completed data and processed images are transmitted to the appropriate next level in a timely manner.

• Support outbound correspondence processing as required by client contracts.

Quality & Compliance

• Follow all established processing procedures, quality standards, and client contract requirements.

• Maintain a consistent error rate within program quality benchmarks.

• Participate in quality audits and accept coaching to improve accuracy.

• Comply with all Elovate policies, data privacy requirements, and program-specific confidentiality standards.

• Report system issues, image quality problems, or unusual volume trends to the supervisor promptly.

• Entry-level role; no prior experience required — we will train the right candidate.

• Strong attention to detail with the ability to make consistent, accurate decisions at volume.

• Comfortable working in a production environment with daily throughput expectations.

• Ability to prioritize, multi-task, and maintain focus and accuracy under pressure.

• Basic computer proficiency; comfortable navigating web-based platforms and data entry tools.

• Self-motivated and able to work independently with minimal direction.

• Strong communication skills and willingness to ask questions and accept feedback.

• Prior experience in data entry, document processing, image review, or a production operations environment.

• Familiarity with traffic enforcement, public safety, or government services.

• Experience working in a role requiring high accuracy and adherence to defined procedures.

Elovate uses AI-assisted tools to support the image review process. Image Review Associates are expected to work comfortably alongside these tools while applying their own judgment to every decision.

• Work with AI-assisted image processing tools that may pre-screen images or flag potential violations — your role is to review those outputs and make the final adjudication decision.

• Understand that AI tools support your work but do not replace your judgment; every citation decision requires human review and sign-off.

• Report unexpected AI tool behavior, unusual outputs, or quality concerns to your supervisor so improvements can be made.

• Be open to learning and adapting as Elovate introduces updated AI tools and workflows into the image review process.

• Participate in training sessions on new AI-assisted tools and contribute feedback on usability and accuracy.