Summary: To direct and assist guests and employees with communication needs in accordance with Omni standards
Responsibilities
• Answer incoming telephone calls to the hotel efficiently and courteously.
• Direct phone calls and messages to appropriate personnel or guests.
• Assist all guests and employees.
• Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
• Recording and making wake-up calls.
• Receiving and sending emails as needed, as well as operating switchboard and two-way radio.
Requirements
• Computer skills required.
• Must have the ability to work alone, with others, and remain at workstation for entirety of shift.
• Must be able to work a flexible schedule including weekends and holidays.
• Must have customer service experience with excellent written and especially verbal communication skills.
• Must be able to sit for extended periods of time.
Responsibilities
• Answer incoming telephone calls to the hotel efficiently and courteously.
• Direct phone calls and messages to appropriate personnel or guests.
• Assist all guests and employees.
• Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
• Recording and making wake-up calls.
• Receiving and sending emails as needed, as well as operating switchboard and two-way radio.
Requirements
• Computer skills required.
• Must have the ability to work alone, with others, and remain at workstation for entirety of shift.
• Must be able to work a flexible schedule including weekends and holidays.
• Must have customer service experience with excellent written and especially verbal communication skills.
• Must be able to sit for extended periods of time.
