Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.
Hours: Full-time, Monday to Friday 11am to 7pm EST
As an Intake Consultant Representative, you will be an integral part of a collaborative, team focused on delivering seamless services and programs to our patients and clients. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!
What you’ll be doing:
- Respond to phone calls, email and web requests for client inquiries relating to any of Homewood’s treatment facilities or clinics
- Provide information about programs and services available at Homewood Health Center and across the Homewood Continuum
- Conduct screenings over to the phone to ensure that individuals are interested in moving forward in the admission process
- Ensure patients have a funding source that will enable them to access inpatient services
- Create and maintain electronic client records and demographic information using PASport, and Salesforce, as appropriate
- Organize client appointments with HHC Intake Specialists in shared calendar
- Share leads with Treatment Consultant Team
What we’re looking for:
- Bachelor’s degree in Psychology/Social Work/Humanities/Counselling or related field
- Two to five years of experience in a social service environment with direct client contact
- Clinical understanding of Mental Health and Addiction
- Exceptional customer service delivery and accountability
- Ability to work independently and contribute actively to team objectives
- Strong sense of initiative and comfortable with change, embracing new ideas and methods
- Excellent verbal and written communication skills
- Strong detail orientation as well as organizational and time management skills
- Proficiency with Microsoft Word, Excel and PowerPoint
As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Homewood Health Centre requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.
Why work with us
Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!
As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.
Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.
This job posting is for an existing vacant position within the organization.
