What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about technology.
Make an impact as an Onboarding Analyst for our Managed Services Practice. This opportunity is a 6-month term position, with flexibility for part time and full-time work arrangement to suit your current academic program. The successful candidate will play a crucial role in ensuring a seamless transition for new clients by collaborating with various teams, including Service, Projects, and Sales. This position requires a balance of technical expertise, exceptional customer service skills, and the ability to work both independently and as part of a team.
At MNP Digital, we’re a team of highly skilled and creative thinkers that continuously support and learn from each other. We pride ourselves on translating our clients’ challenges into real results by leveraging technology – and that all starts with having the right people to deliver. We’ve created an environment where you’ll continuously grow, always have a voice and collaborate on work that’s meaningful and fulfilling. If you’re ready to take your career into your own hands, you’ve come to the right place.
This opportunity requires the successful candidate to work from our Edmonton Technology office.
Please send your resume, cover letter, transcript and other applicable forms, as necessary, in 1 document.
What you will do:
- Participate in implementing and managing client projects to completion.
- Create, update, and maintain client documentation.
- Documenting new client sites and onsite infrastructure.
- Define new client processes and documentation standards.
- Install and maintain infrastructure as directed by project requirements.
- Collaborate efficiently with team members, internal resources, and other departments.
- Ability to seize valuable opportunities effectively.
- Provide an outstanding client experience and superior customer service.
Who we are looking for:
- A minimum of 5 years of professional IT experience is required.
- A relevant technical post-secondary degree or diploma.
- Possess exceptional written and verbal communication abilities.
- Willingness for travel to client locations, including remote areas.
- Capable of staying composed in stressful situations while maintaining a positive and assured presence.
- Intermediate knowledge of Windows, Windows Server, and Office Suite.
- Intermediate knowledge of email services, including Microsoft Exchange and Microsoft 365.
- Intermediate knowledge of Active Directory, Group Policy Objects (GPOs), NTFS, and share permissions.
- Intermediate knowledge of networking, including DNS, DHCP, routing, VPNs, and common ISP services.
- Basic knowledge of third-party applications utilized by clients.
- Basic knowledge of backup software and strategies.
- Basic knowledge of database services, including Microsoft SQL.
- Basic knowledge of VMware and virtualization.
- Familiarity with desktop hardware, installation, and diagnosing of issues.
- Familiarity with network, server, and storage hardware.
- Knowledge of security measures and attack methods used by malicious entities.
- Available for overtime on evenings and weekends.
- Commitment to continual professional development and certification paths.
- Independent, self-managing work ethic with the ability to balance multiple priorities and deadlines.
- Strong time management skills coupled with the understanding of the importance for detailed time and expense tracking.
- Must possess a vehicle, valid driver’s license, and appropriate business-class insurance.
- Ability to multitask and deal with conflicting priorities
- Excellent interpersonal and presentation skills for interacting with team members and various stakeholders.
MyRewards@MNP
More than a paycheque, MNP is proud to offer customized rewards for our team members. With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.
Our MyRewards@MNP program offers benefits that allow you to thrive at work and outside of the office. Be rewarded with generous paid time off including 4 personal days, firm sponsored social events, a group pension plan with 4% matching contribution, voluntary savings products, bonus program eligibility, a wellness subsidy, health and dental benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible ‘Dress For Your Day’ environment and more!
