IT Business Solutions Manager

• Lead and manage the delivery of technology solutions across both project-based initiatives and day-to-day production support, ensuring alignment with business priorities and operational needs.
• Partner with business stakeholders to understand needs, support prioritization, and act as a trusted advisor across end-to-end retail processes.
• Oversee the planning and coordination of projects and system enhancements, including software implementations, integrations, and system design.
• Lead and coach a technical team, providing direction, development, and performance management to support strong delivery across both project and support activities.
• Collaborate with external vendors and service providers, managing contracts, SLAs, and overall vendor performance.
• Contribute to the development of technology strategies and roadmaps that support modernization and evolving capabilities across Inventory Planning, EDI (Electronic Data Interchange), and Merchandising.
• Serve as Solution Owner for key technologies and participate in operational and project governance forums.
• Stay current on emerging technologies and industry trends, identifying opportunities to enhance systems and processes.
• Support the Director, Business Solutions, with broader IT initiatives and organizational priorities.

• Ten years of progressive experience in IT, including both project delivery and application/system support, with at least three years in a leadership role; retail experience is an asset.
• Post secondary education in Information Technology or a related field.
• Proven ability to partner with business leaders to deliver and maintain impactful technology solutions that support modernization and operational efficiency.
• Strong communication and stakeholder management skills, with confidence engaging and influencing senior leadership.
• Solid understanding of the Software Development Life Cycle (SDLC), and experience building complex, cross functional technology solutions.
• Demonstrated people leadership experience, including coaching, development, and performance management of technical teams across both IT projects and operational support.
• Hands-on experience with enterprise and retail technology platforms, including Microsoft technologies (such as Dynamics 365), Oracle, and related systems.
• Experience with retail systems, cloud technologies, integration tools, or analytics platforms (e.g., POS systems, Azure, API management, Power BI) is considered an asset.
• Experience managing external vendors and service providers, including operational contracts, SLAs, performance management, budgeting, and invoicing.
• Demonstrated ability to lead teams and deliver results in a dynamic environment.
• Excellent organizational and project management skills, with the ability to manage multiple priorities across both project and support work.
• Comfort operating at both strategic and executional levels with a proactive, solutions-oriented mindset.
• The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

• The expected starting salary range for this role is $95,000 - $142,500; the final offer will reflect relevant skills and experience.
• Eligible for the annual bonus program.
• Comprehensive Benefits Program including:
• Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
• Defined Contribution Pension Plan with Company Match, and choice of contribution level.
• Group RRSP.
• Discount at our Corporate Retail Store in St. Jacobs.
• Home & Auto Insurance discounts.
• Competitive vacation time.
• Personal and sick time.
• Employee Discount Program through Venngo WorkPerks.

This job posting is for an existing vacancy within our organization.

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