Reporting to the Program Manager, Special Voting Opportunities, the Mail Ballot Office Supervisor will be responsible for managing the day-to-day operations of the Mail Ballot Office/Call Centre.
Examples of key responsibilities include, but are not limited to:
- Manage the day-to-day operations of the Mail Ballot Office/Call Centre
- Assess requirements for Call Centre staff and schedule staff accordingly
- Assist Call Centre staff and respond to their questions
- Assess requirements for staff that will be tasked to assemble MB packages
- Provide direction and oversee MB package assembly staff
- Monitor the supply of MB package items to ensure they are adequate and replenish items accordingly
- Work with the IT Mail Room re: daily processing of MB packages
- Receive ballots from the Elections Office and reconcile the daily ballot count
- Review and print the labels for MB packages
- Communicate with electors as necessary on MB matters
- Coordinate with IT on any IT-related issues/requirements in the MB Office/Call Centre
- Pick up the mail ballots dropped off by electors in the drop-off bin at City Hall
- Organize the mail ballot package pick-up schedule including the contacting of electors as required
- Assist in the preparation of training material for Mail Ballot Office/Call Centre staff
- Serve as an Approver of Mail Ballot applications as needed
- Assist with the Mail Ballot adjudication and mail ballot tabulation processes
- Other tasks that may be assigned by the Chief Election Officer or Program Manager, Special Voting Opportunities
Knowledge, Skills & Abilities:
- Ability to perform duties with a high degree of accuracy.
- Ability to perform multiple tasks simultaneously, work well under pressure, and deal with stressful situations with professionalism.
- Ability to manage priorities and deadlines with the ability to adapt and change priorities quickly with ease.
- Strong organizational ability with strong interpersonal and customer service skills.
- Ability to communicate effectively with internal and external customers.
- Ability to work independently and as part of a team.
- Ability to lead a team.
- Ability to have a high degree of flexibility, remain calm, and to meet tight deadlines under pressure.
- Ability to successfully pass a Police Information Check.
Qualifications and Experience:
- Completion of a Diploma from a post-secondary institution
- Minimum of three (3) years job-related experience including supervisory experience
- Experience working in a call centre would be considered an asset
- Elections experience would be considered an asset.
- Municipal government experience would be considered an asset
- An equivalent combination of training and experience may be considered.
