Job Description
As a Night Auditor, you will be responsible for providing a detailed review of accounting entries and at night providing a welcoming and friendly guest experience to everyone staying with us.
You will be working on your own most of the time from approximately 11pm to 7 am. Reporting to the Front Desk Manager, you are responsible for performing the following tasks to the highest standards:
Responsibilities are as follows:
- Provide friendly, customer-oriented service.
- Register arriving guests
- Provide information on hotel facilities and local points of interest
- Provide guest services (concierge), baggage handling as required.
- Process check-outs.
- Process telephone calls and reservations from all sources.
- Resolve minor guest complaints and/or refer to Hotel Manager or Front Desk Supervisor as required
- Complete cash summary and submission each shift.
- Accurately posting room fees and related taxes.
- Verifying all account entries and balances.
- Address any discrepancies.
- Conduct hotel walk around from time to time to make sure doors are closed and all is in good order.
- Provide cleaning to public areas as required and time allows
What attitudes, behaviours and skills are we looking for?
- Experience serving guests in the hospitality industry is an asset
- Strong English communication skills (written and verbal) with emphasis on problem-solving.
- Must be a team player.
- Good attention to detail and good judgement.
- Prior cash and credit card transactions and clerical experience is an asset.
- Basic computer skills are necessary for using the Reservation System.
- Must be self-motivated within the office environment and able to work with minimal supervision.
- Must have a valid work permit for Canada to be considered.
- A Criminal Record Check is required
Perks and Benefits
- Shared staff accommodation. Private room.
- Laundry facilities in all housing units
- Team lunches and activities
- Health benefits
- Friends and family discount at The Robson (Jasper) and Mountaineer Lodge (Lake Louise) and Best Western Plus Valemount Inn and Suites based on availability
- Benefits after six months
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