Posting number: 26/27 - 00024

Department: Public Works

Job classification: Office Assistant

Posting type: Open & Promotional

Categories: Clerical & Data Entry, Transit, Customer Service, Office and Administrative Support

Summary

Starting pay based on experience and qualifications - position open until filled

Under close supervision, performs a variety of entry to journey level clerical, reception and office support duties for the Transit Division.

Examples of duties

Answers incoming customer phone calls.
Handles paratransit or dial-a-ride reservations.
Provides route and schedule information to the public.
Assists customers with Department or Division paperwork and/or other documents.
Assists in the creation and distribution of agendas and packets of reports/attachments.
Responds to requests for information and resolves questions and inquiries within the span of authority or refers to appropriate personnel.
Assembles information and prepares documentation, letters or reports.
Greets and directs the public.
Inputs information into the computer system.
Maintains and organizes files, records and office equipment and supplies.
Monitors, updates and maintains calendar of events and meetings.
Provides customer service, information and assistance to Town staff, visitors, and others having business with an assigned department or division.
Purchases office supplies and materials for Department or Division.
Receives, reads, sorts and distributes incoming and outgoing mail.

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to communicate effectively both verbally and in written communication.
Ability to establish and maintain effective working relationships.
Knowledge of customer service techniques and methods.
Knowledge of file and records management practices and principles.
Knowledge of personal computer hardware and software.
Knowledge of Town and Department policies and procedures.
Skill in transcribing, reviewing and proofreading documents and reports.
Ability to organize work, set priorities, meet critical deadlines and follow up on work assignments with minimal supervision.
Ability to follow verbal and written instructions.

A High School diploma or GED.
One (1) year experience in customer service, clerical and/or secretarial support.
An equivalent combination of education and experience may be considered.