Our Lower Mainland market currently has opportunities for:
Why This Role Matters
The Operations Supervisor, TECH Services is responsible for driving the growth, performance, and operational excellence of the TECH Services business across assigned stores. This role provides leadership, coaching, and technical expertise to store teams while ensuring service standards, compliance requirements, and operational processes are consistently executed.
- Support the operational performance and growth of TECH Services across assigned locations.
- Perform and support technical service work, repairs, certifications, and troubleshooting as required.
- Ensure service work is completed to company quality standards and established service expectations.
- Monitor departmental productivity, service metrics, and financial performance to support business objectives.
- Provide operational guidance and recommendations to Store Management and TECH leadership teams.
- Complete required reports, audits, and documentation accurately and on time.
- Support special projects, store initiatives, and community events as required.
- Ensure TECH departments consistently execute company standards, processes, and operational programs.
- Review store execution and identify opportunities to improve service delivery, consistency, and performance.
- Support implementation of business unit initiatives and operational changes.
- Ensure customer information and data handling practices comply with company policies and standards.
- Travel to stores and markets as required to support operational needs and business priorities.
- Support service revenue growth and achievement of departmental objectives.
- Work with store leadership teams to identify opportunities to improve sales, productivity, and customer engagement.
- Review upcoming promotions and ensure stores are prepared to support service-related demand.
- Monitor industry trends, competitive activity, and emerging technologies to identify new business opportunities.
- Promote awareness and adoption of TECH Services programs and offerings.
- Oversee service parts inventory to ensure required resources are available to meet customer needs.
- Monitor inventory levels and inventory controls to support operational efficiency.
- Review inventory-related reporting and recommend improvements where appropriate.
- Ensure service resources and assets are effectively managed and maintained.
- Provide leadership, coaching, and mentorship to TECH Services team members.
- Partner with store leadership to support recruitment, onboarding, and employee development initiatives.
- Contribute to performance management discussions and employee development planning.
- Foster a collaborative, accountable, and customer-focused team environment.
- Identify and develop future TECH Services leaders.
- Promote effective communication and alignment between stores, leadership teams, and Business Unit partners.
- Strong understanding of the Tech/TECH Services department’s various operational software and support systems.
- Knowledge of desktop PCs, laptops and tablets in both Windows-based and Apple operating systems.
- A thorough understanding of all TECH products and services of the Photo Electronics, PhotoLab, Audio Video Systems and Computer categories.
- Working knowledge of all aspects of merchandising.
- Continue to develop strong technical knowledge.
If you are interested in exploring this opportunity, we encourage you to speak with your Manager and submit your application online.
London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 79 stores employ more than 8,000 staff dedicated to providing our customers with a superior shopping experience.
At London Drugs, we believe in fostering a culture that treats employees like family. We are committed to providing our employees with a supportive and encouraging environment that promotes professional development and advancement. By fostering this approach, we aim to create an atmosphere where every employee feels supported, appreciated, and motivated to contribute their best to the organization.
When we consider employees for new opportunities or promotions, we see them as integral members of our work family. Our commitment to treating employees like family is reflected in our practices of open communication, recognition of achievements, and providing opportunities for continuous learning and skill development. We want our employees to feel a strong sense of belonging and commitment to their success within the organization.
Therefore, we focus on promoting from within and we invite you to view all live postings to help advance your career with us. We also hold Manager-In-Training programs and LD Career Weeks to help better educate, prepare and support you with your career advancement journey.
