I. IDENTIFICATION
LOCATION: Delta, BC
JOB TITLE: Operations Program Coordinator
FAMILY: Delivery
II. ROLE
The Operations Program Coordinator supports customer communication and coordination across Production Control, Shipping and Receiving, Material Handling and Finance. The role monitors production flow-time and work-in-progress status and prepares shipping, invoicing and project close-out documentation.
The role is full-time and on site in Delta, BC. The expected salary range for this position is $65,000 - $70,000 per year. Placement within the range will be determined based on the successful candidate’s qualifications, experience, and other job-related factors.
III. MISSIONS AND RESPONSIBILITIES
CUSTOMER AND CROSS-FUNCTIONAL COORDINATION
- Coordinate across Production Control, Shipping and Receiving, Material Handling and Finance to resolve issues.
- Provide daily updates, follow-ups and proactive communication to customers and internal stakeholders.
- Manage customer requests and communicate effectively during high-pressure situations.
PRODUCTION AND COMMERCIAL DOCUMENTATION
- Monitor production flow-time and work-in-progress (WIP) status.
- Prepare shipping documents, invoicing and project close-out packages.
- Review or validate customer contracts and pricing, and coordinate the resolution of discrepancies.
IV. SAFETY, COMPLIANCE & GOVERNANCE
- N/A
V. KEY PERFORMANCE INDICATORS (KPIs)
- N/A
VI. AUTHORITY
- N/A
VII. DECISION MAKING RESPONSIBILITIES
- N/A
VIII. REQUIREMENTS
- Legally eligible to work in Canada and able to meet CGD/ITAR clearance requirements; Canadian citizenship or permanent resident status required.
- Available to work on site full-time in Delta, BC.
- Relevant experience may include B2B customer-facing work, manufacturing, aerospace, airline operations, production scheduling or planning.
- Ability to coordinate across departments and manage customer communication, follow-ups and administrative documentation.
- Strong organization and the ability to work under tight deadlines and shifting priorities.
IX. GENERAL RESPONSIBILITIES
- Comply with company policies, Code of Conduct, Safety and Environmental policies.
- Follow all safety requirements as explained during the onboarding.
- Promote ethical behavior and customer focus.
- Support a collaborative, high-performance culture.
- Perform additional duties as required.
