Build a career with Bayview Kubota! We are excited to announce the opening of our brand-new dealership in Miramichi! We are committed to delivering exceptional customer service and top-quality equipment solutions.
Join our growing team and be part of this exciting new chapter!
We are seeking a Parts Technician/Service Advisor to play a key role in supporting our customers and service team. This dual-role position involves assisting customers with parts inquiries, coordinating service appointments, and ensuring smooth operations in the parts and service departments.
Key Responsibilities:
- Greet and welcome customers and provide exceptional service for parts and service needs.
- Open Repair orders with accurate and thorough information including details of the vehicle concerns, to assist with proper diagnosis.
- Advise customers on parts availability, pricing, and compatibility.
- Verify open warranty recalls or campaigns available to the customer.
- Confirm warrant eligibility and process warranty claims.
- Maintain communication with customers throughout the repair process, including customers approval of the repair, an estimated cost and expected time of completion.
- Coordinate and schedule service work orders efficiently.
- Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders.
- Maintain accurate inventory of parts and supplies.
- Receive and ship incoming/outgoing freight
- Look up and locate parts in inventory or order parts from suppliers as per policies.
- Generate quotes and complete orders as per customer requests.
- Assist with inter-branch transfers.
- Assist other staff in the department as needed.
- Follow all policies and procedures as outlined by management
- Maintain a professional appearance and a safe, clean work environment.
- Previous experience in a Dealership atmosphere an asset.
We offer a comprehensive benefits package including:
- Competitive Salary
- Extended Health Care
- Dental Care (Basic + Major)
- Vision Care
- RRSP Employer Match
- Safety Boot Reimbursement
- Employee Wellness Reimbursement
- Paid training
- Career Pathing
- Family-Owned Business
- Company Discounts
Qualifications that a candidate MUST possess in order to gain consideration for this position:
- Previous experience in a dealership atmosphere.
- High degree of product and technical knowledge.
- A team player with a strong sense of commitment to the customer.
- Physical ability to lift a maximum of 50 lbs.
- Self-starter and motivated to sell.
- Good written and verbal communication skills.
- Ability to handle competing priorities and meet deadlines.
- Available to work alternating Saturday mornings
- Superior problem-solving skills to achieve win-win solutions.
We are an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without discrimination.
