Professional Busines Support Specialists

Position Description
 Support service contract sales, including reaching out to business partners, quoting, and finalizing sales
 Processing claims from third-party service providers, including invoice review, payment and PO generation
 Maintain the highest level of customer service and quality
 Make outbound calls to customers for the purpose of:
 Promoting the sales of Service Solutions and Preventive Maintenance
 Management and processing of sales orders, quote administration and all necessary customer follow-up regarding orders and/or quotes received via email and phone.
 Maintaining customer portals, assisting accounts receivable, setting up new customer and end user accounts, and assisting with returns.
 Adherence to Miele’s core principles, professional appearance and conduct standards.
Responsibilities
 Administrative support for the Professional business, including contract sales, quotes, shipping details and customer support
 Data management for customers
 Coordinate machine requests for Professional orders
 Assure the appropriate input and processing of all necessary orders for Professional
 Collect all credit information and contact information for receivables.
 Assure the appropriate pricing of quotes
 Follow up where necessary with customers/sales/service representatives when related to orders or quotes
 Provide administrative support for Field Sales and Finance teams (assist with billing and credit line)
 Work with other departments, Logistics, and Warehousing as necessary to ensure order fulfillment
 Assist with projects for all lines within the Professional Department
 Interact professionally with customers on the phone, email, etc. as necessary
 Other duties as assigned

$65000 to $75000