What we do
About the role
We are looking for a seasoned, experienced leader to step up and liaise between clients and our development hubs, organize our project activities, set client expectations, prioritize operations, and ensure quality delivery.
Job Requirements
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Manage a portfolio of events at any given point in time and plan event delivery schedules
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Full event life cycle ownership: successful event delivery will include full-service delivery from handover from pre-sales to post-event closure calls
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Provide on-site leadership for the project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
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Work with development and event set-up teams to ensure event customization and client requests are delivered on time
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Report on event success criteria results, metrics, test and deployment management activities
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Employ project management practices and engineer processes to ensure the team can deliver high-quality results to each client to compel them for renewals
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Prepare estimates and detailed project plans for all phases of the project
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Procure adequate resources to achieve project objectives in planned time frames
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Manage the day-to-day project activities and resources and chair the project management team meetings
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Provide status reports regarding project milestones, deliverables, dependencies, risks, and issues, communicating across leadership
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Understand inter-dependencies between technology, operations, and business needs
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Ensure technical accuracy, scalability, and quality of the event through collaboration with development teams
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Measure and optimize processes to increase the renewal rate of customers and their satisfaction scores
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Conduct post-event calls to collect candid feedback from customers, capture testimonials & create follow-up actions on each feedback item
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Develop and deliver progress reports, proposals, requirements documentation, and presentations to various audiences, including project team, sponsors, and key stakeholders
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Coach, mentor, motivate, and supervise project and program team
Required Skills
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Bachelor’s Degree in appropriate field of study or equivalent work experience
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Excellent communication skills
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Minimum 2-3 years of project management experience, including tracking and planning projects
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Minimum 2 years of experience working with business stakeholders within a cross-functional team
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Interpersonal skills to influence and spur change, facilitate and enhance performance
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Demonstrate decisiveness in resolving business problems, making decisions, and identifying priorities
