Retail Lead

TITLE: Retail Lead, Clothing & Apparel

LOCATION(S): Bass Pro Shop’s Ottawa

POSITION AVAILABILITY: Immediate; 1 Position FT

Summary

Reporting to the Group Sales Manager - Canada, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities

· Provide supervision and leadership to the team members of the department, in partnership with the manager

· Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution

· Foster the growth and development of team members by training various standard operating procedures and processes

· Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager

· Perform administrative tasks related to their assigned department

· Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis

· Promote company programs to team members and customers

· Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed

· Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope

· Assist in other areas of the store when business needs dictate

Qualifications

· Two or more years of supervisory experience in a sales or service environment is preferred

· Open availability – this position will be required to work store opening and closing shifts, as well as on weekends

· High school diploma or equivalent is preferred

· Ability to evaluate customers’ needs and make recommendations based on needs

· Ability to provide superior customer service and exceed customer’s expectations

· Ability to use good judgment and logic

· Experience in a related field or outdoor lifestyle

· Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Starting Pay Rate: $20.00 - $22.75

Bass Pro Shops