Roll Off Service Dispatcher

Coordinate daily roll off service activity, including scheduled hauls, bin exchanges, deliveries, removals, emergency service, and customer-requested changes.

Build, review, and adjust daily route plans to make effective use of drivers, trucks, disposal locations, customer time windows, and available equipment.

Sequence work to reduce unnecessary mileage, empty travel, wait time, overtime, and missed service.

Monitor route progress throughout the day and take corrective action when delays, conflicts, or service risks arise.

Act as the primary communication hub for roll off service activity, ensuring drivers, supervisors, customer service, sales, maintenance, scale staff, and management receive timely and accurate information.

Maintain regular communication with drivers regarding route changes, customer instructions, delays, safety concerns, and end-of-day priorities.

Provide customer service and sales with realistic service timelines, delay updates, and confirmation of completed or rescheduled work.

Escalate issues promptly when service commitments, customer relationships, safety, or operational efficiency may be affected.

Use dispatch systems, routing tools, GPS information, driver feedback, and operational judgment to improve route efficiency.

Re-optimize routes in real time when priorities change, including same-day requests, cancellations, blocked bins, breakdowns, disposal delays, weather impacts, or staffing changes.

Balance customer urgency with safety, operational efficiency, legal driving requirements, and available fleet capacity.

Identify recurring route inefficiencies, delays, disposal bottlenecks, or customer access issues and recommend practical improvements.

Work with customer service to support accurate scheduling, service confirmations, missed service resolution, and customer follow-up.

Document service exceptions, blocked access, delays, route changes, customer instructions, and other relevant information accurately in the operating system.

Coordinate with maintenance and supervisors regarding truck availability, equipment defects, breakdowns, and service coverage impacts.

Support safe dispatching by considering driver hours, truck condition, site conditions, traffic, weather, access, and disposal requirements.

Previous experience in dispatch, logistics, transportation, waste management, construction, or a similar fast-paced operational environment is preferred.

Strong communication skills with the ability to interact professionally with drivers, supervisors, customer service, sales, maintenance, scale staff, and customers.

Ability to prioritize competing demands, make timely decisions, and remain calm under pressure.

Strong problem-solving skills with the ability to adjust plans quickly as conditions change throughout the day.

Experience with routing, dispatch, GPS, AMCS, or similar operational systems is an asset.

Good geographic knowledge of Ottawa and surrounding service areas is an asset.

Strong attention to detail, accurate documentation skills, and proficiency with Microsoft Office and general computer systems.

Communication: Keeps all team members informed with clear, timely, and practical updates.

Planning and Optimization: Builds efficient service plans that account for resources, geography, customer needs, and disposal options.

Adaptability: Responds effectively to changing priorities, unexpected issues, and real-time operational disruptions.

Teamwork: Works collaboratively with drivers, supervisors, customer service, sales, maintenance, scale staff, and management.

Accountability: Takes ownership of service coordination, documentation accuracy, and follow-through.

Office-based role in a fast-paced dispatch environment with frequent phone, radio, email, and system-based communication.

Requires the ability to manage competing priorities and make decisions under time pressure.

May require occasional early morning, extended day, weekend, holiday, or on-call support depending on operational needs.