As an Account Manager – Aviation and Aerospace, you will support all aspects of placement and ongoing service for assigned WTW Aviation clients, including complex and large multinational accounts. This role is highly execution-focused and requires strong client management, project coordination, and stakeholder engagement skills in a fast-paced environment with significant administrative and coordination responsibilities.
The Role
Main responsibilities:
- As an Account Manager - Aviation & Space, you will assist with all aspects of the placement and service for WTW Aviation Clients
- Assist with risk management analysis utilizing new business, renewal and claim reviews
- Update and enhance policy contracts
- Assist with all phases of new business, renewal and remarket processing including preparation of applications, obtaining quotes and creating proposals
- Consistently prepare and submits policy change requests to carriers
- Monitors status of change requests and reviews policy documents for accuracy
- Assist with resolving client, carrier and/or vendor accounting issues, including coverage questions, collections, discrepancies, fee arrangements, billing controversies
- Assist invoicing policy premiums
- Ensure compliance with all WTW and regulatory procedures such as WEM (Willis Towers Watson Excellence Model)
- Produce and regularly update bespoke policy wordings and endorsements
- Contribute to the growth of the practice, office and firm
- Support all of the Company's values and main objectives that may change from time to time
Ability to provide prompt and clear customer service in a high-volume, client-focused environment via both e-mail and telephone
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The Requirements
- 3+ years of insurance industry experience, either at a brokerage or underwriter
- Aviation knowledge is an asset, but not required
Hold a minimum of a Diploma of College Studies (DEC) and/or an equivalent combination of certificate programs.
Possession of insurance industry designations is considered an asset, such as PAA, CRM (Canadian Risk Management), or similar credentials.
Ability to work with various software products necessary to perform job satisfactorily including
Proficiency with Word, Excel, PowerPoint and Outlook
Must be able to maintain confidentiality of material at all times
Excellent Communication Skills
Ability to read, understand, and process tasks by written and oral instructions
Independently carry out assignments
Ability to work well with others and provide assistance cooperatively and courteously
Proficiency in English and French, both written and oral
Insurance Brokerage License required within 90 days of joining
Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.
This job posting is an advertisement for an existing vacancy.
Equal Opportunity Employer
