Requisition Number: 8757
Position: Senior Technician
Status: Permanent Full-time
Number of Vacancies: 1
Department: -IT Endpoint Support Services
Role Level: PG 09 $41.53 - $ 51.91
Site: Credit Valley Hospital Site
Work Model: On-Site
Hours of Work/Shift: Monday - Friday, 9-5
Posted: October 5, 2026
Internal Deadline: October 12, 2026
Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.
The Senior Technician, Endpoint Support is a senior technical role within Endpoint Support Services. The position provides advanced endpoint technical design, administration, and Tier 3 support across Trillium Health Partners. The role helps ensure that endpoint devices, operating systems, applications, configurations, and management platforms are secure, reliable, supportable, and aligned with organizational standards. Working closely with other Information Services teams, the incumbent leads complex technical work, resolves escalated issues, develops automation and documentation, and provides technical guidance and knowledge transfer to Endpoint Support staff.
REPORTING RELATIONSHIPS
This position reports to the Manager, Endpoint Support Services
JOB DUTIES AND RESPONSIBILITIES
Working collaboratively with staff, your job duties and responsibilities will include but are not limited to:
- Administer, configure, maintain, and continuously improve Microsoft Intune and Microsoft Configuration Manager environments used to manage enterprise endpoints.
- Design, test, package, deploy, update, and remove applications using approved endpoint management platforms, with appropriate validation, change control, rollback planning, and documentation.
- Create and maintain standardized Windows endpoint builds, provisioning processes, configuration profiles, compliance policies, device collections, deployment rings, and Windows Autopilot workflows.
- Plan, coordinate, and execute endpoint operating system, application, driver, firmware, and security update deployments; monitor compliance and support remediation of vulnerabilities and configuration gaps.
- Provide Tier 3 technical support for complex endpoint incidents and problems, including root cause analysis, corrective action, and documented preventive measures.
- Develop PowerShell scripts, reports, dashboards, and automation to improve endpoint deployment, administration, compliance, inventory accuracy, and operational efficiency.
- Monitor the health, capacity, performance, and integration of endpoint management services
- Administer endpoint identity and access configurations within assigned authority, including Active Directory, Microsoft Entra ID, Group Policy, role-based access, and device or user group assignments.
- Support enterprise Windows devices and, where required, macOS, iOS, iPadOS, and Android endpoints, including enrollment, configuration, application delivery, security controls, and lifecycle activities.
- Provide technical input and hands-on support for projects, clinical deployments, equipment moves, new site or unit readiness, and service transitions.
- Maintain accurate technical documentation, operating procedures, build guides, support knowledge articles, diagrams, standards, and recovery procedures in approved repositories and ServiceNow.
- Mentor and coach Endpoint Support staff, provide technical guidance, review complex work, and deliver knowledge transfer on endpoint tools, processes, and troubleshooting practices.
- Apply IT service management practices when managing incidents, requests, problems, changes, assets, and knowledge; ensure work is documented accurately and completed within service expectations.
- Follow THP privacy, cybersecurity, safety, infection prevention and control, and change management requirements; protect privileged access and sensitive information.
- Participate in scheduled after-hours work, maintenance windows, on-call coverage, or major incident response as operational needs require.
- Perform other duties as assigned
COMPETENCIES
- Demonstrates accountability, sound judgment, integrity, professionalism, and ownership of outcomes.
- Adapts effectively to changing priorities, technologies, operational needs, and clinical environments.
- Works independently while collaborating effectively across technical teams, vendors, leaders, and clinical and administrative stakeholders.
- Communicates technical information clearly and respectfully to audiences with different levels of technical knowledge.
- Approaches customer support with empathy, patience, and a focus on service quality and operational impact.
- Shares knowledge, coaches others, and contributes to a culture of documentation and continuous improvement.
- Balances quality, security, risk, urgency, and service continuity when making technical decisions.
- Manages multiple priorities and assignments in a complex, multi-site environment.
WORKING ENVIRONMENT
This role supports a complex multi-site healthcare organization and may work at any Trillium Health Partners location or affiliated site. The position includes desk-based engineering and administration as well as hands-on technical work in clinical and administrative areas. Travel between sites and work outside regular business hours may be required. The role is part of a team supporting services on a 24x7x365 basis and may participate in scheduled maintenance, deployment, or on-call activities.
QUALIFICATIONS
Education and Knowledge
- College diploma or university degree in Information Technology, Computer Science, Systems Administration, or a related field, or an equivalent combination of education and relevant experience.
- Advanced working knowledge of Windows 10/11 enterprise administration, Microsoft Intune, Microsoft Configuration Manager, Microsoft Entra ID, Active Directory, Group Policy, and Microsoft 365.
- Working knowledge of endpoint security, compliance, vulnerability remediation, encryption, least privilege, identity, networking, and secure configuration practices.
- ITIL Foundation and current Microsoft endpoint administration certification are required.
- Other relevant Microsoft, ServiceNow, security, or endpoint platform certifications are assets.
Experience
- Five or more years of progressive experience in endpoint management, systems administration, endpoint engineering, or a comparable enterprise support role.
- Demonstrated hands-on experience administering Microsoft Configuration Manager and Microsoft Intune for software deployment, device configuration, patching, compliance, inventory, and reporting.
- Demonstrated experience with Windows provisioning, imaging, Autopilot, application packaging, deployment testing, and enterprise release processes.
- Experience developing and maintaining PowerShell scripts or other automation used for endpoint administration, deployment, reporting, or remediation.
- Experience administering Active Directory, Microsoft Entra ID, Group Policy, and role or group-based device management configurations.
- Experience troubleshooting complex endpoint incidents, coordinating technical escalations, conducting root cause analysis, and implementing sustainable corrective actions.
- Experience with ServiceNow or a comparable IT service management platform for incident, request, problem, change, asset, and knowledge management.
- Experience in a healthcare, regulated, or large multi-site organization is preferred.
- Demonstrated strong verbal and written communication, organizational, prioritization, and stakeholder management skills with experience in delivering training and focused presentations
- Demonstrated ability to coach peers, provide technical guidance, and translate complex technical concepts into clear procedures and support documentation.
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
Candidates are selected on the basis of their skill, ability, experience and qualifications. Where these factors are relatively equal seniority shall govern providing the successful applicant.
Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.
