Job Description
Service Advisor (Richmond, BC)No Evenings | Strong Pay Plan | Career Growth
We’re looking for an experienced Service Advisor to join a busy dealership service team in Richmond.
This is a great fit for someone who knows the dealership service environment, understands how to build trust with customers, and can keep repair orders moving while delivering a strong customer experience.
This is not an entry-level service role. We’re looking for someone with previous OEM dealership experience who can step in, manage a busy service lane, and contribute to both customer satisfaction and department performance.
What You’ll Do
- Greet customers and guide them through the service process
- Open, manage, and close repair orders accurately
- Explain recommended repairs clearly and professionally
- Work closely with technicians, parts, and service leadership
- Keep customers updated throughout the repair process
- Help maintain strong CP hours per RO
- Support a high NPS/customer satisfaction experience
- Build long-term customer relationships through trust and follow-through
What You Bring
- Previous Service Advisor experience in an OEM dealership
- Strong understanding of repair orders, service workflow, and customer follow-up
- Proven ability to deliver strong customer satisfaction results
- Strong communication, organization, and problem-solving skills
- Detail-oriented, punctual, and professional
- Comfortable working in a fast-paced dealership environment
- CDK experience is an asset
- A second language is an asset, but not required
Why Join
- Busy service department with steady customer traffic
- Strong earning opportunity tied to performance
- No evening shifts
- Health and dental benefits
- Vacation starting at 3 weeks
- Career growth and promote-from-within culture
- Ongoing training and development
- Employee Investment Program with a guaranteed return
If you’re an experienced dealership Service Advisor who knows how to deliver strong customer service, manage repair orders, and drive service performance, we’d like to connect.
