LIFEBOAT SERVICE MANAGER
JOB DESCRIPTION
- Managing and providing leadership to all technicians within the department.
- Scheduling technicians and coordinating all service activities.
- Managing customer requests from initial enquiry through to final job completion.
- Preparing job estimates, quotations, budgets, and cost calculations.
- Ensuring each job is properly planned, staffed, approved, and delivered.
- Coordinating technician travel, flights, accommodation, transportation, visas, and site access requirements.
- Ensuring all work is completed in accordance with company procedures, customer requirements, manufacturer standards, and applicable regulatory requirements.
- Reviewing and approving technical documentation, reports, certificates, timesheets, expenses, and job records.
- Overseeing job billing, invoicing, purchase orders, collections support, and financial reconciliation.
- Maintaining complete and accurate records for every job completed by the department.
- Monitoring departmental revenue, costs, margins, profitability, and overall financial performance.
- Identifying opportunities to improve efficiency, reduce unnecessary costs, and increase department profitability.
- Monitoring technician utilization, productivity, availability, competency, and performance.
- Developing the department by recruiting, training, mentoring, and retaining qualified technicians.
- Maintaining customer relationships and ensuring service issues are resolved promptly and professionally.
- Supporting sales and business-development activities by using available technicians to assist customers, identify additional work, complete site assessments, and develop new revenue opportunities.
- Providing management with regular operational, financial, compliance, utilization, and performance reports.
- Remaining available on a 24/7 on-call basis to respond to urgent customer, technician, operational, and technical matters.
