Specialist, People & Values Operations

Description

At Bond Brand Loyalty, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.

Together, we will shape, implement, and support innovative solutions to make this world a more loyal place. In this role, you’ll bring systems thinking, operational excellence, and a process-first mindset to help scale our people programs and deliver a seamless experience across the employee lifecycle. 
Join our dynamic People & Values team and play a pivotal role in shaping our culture and delivering exceptional employee experiences. We’re looking for a proactive problem-solver with a passion for people, processes, and performance.

Responsibilities

What You’ll Do 
People Operations & Operational Excellence (60%) 

• Contribute to building a client-obsessed People & Values Centre of Excellence by assessing current-state processes and identifying opportunities to enhance efficiency, employee experience and onboarding
• Partner with the team to implement automation and leverage AI to reduce manual work and improve scalability 
• Support and contribute to the People & Values Operations strategy and roadmap
• Develop People & Values Knowledge Management Strategy, roll out with clear guidelines and ensure adoption and upkeep
• Uphold and embed company values and leadership principles across People & Values operations 
• Provide project management support for special People & Values operations projects and initiatives as required

 
Process, Systems & Governance 

• Administer and maintain People systems (including HRIS platforms such as HiBob), ensuring data integrity and effective system use 
• Own and continuously improve core People & Values workflows across the employee journey map(e.g., onboarding, job changes, offboarding) 
• Develop and maintain clear process documentation, including administrative guides and desktop procedures 
• Support system enhancements and adoption of new tools to improve operational efficiency 
• Support the development, review, and maintenance of People & Values policies across geographies, ensuring compliance with employment legislation and best practices 

 
Contingent Workforce, Contract Management and Onboarding (40%) 

• Develop a contingent workforce strategy, document the processes, rollout and communicate to key stakeholders, maintain and re-evaluate and adjust as required
• Own end-to-end contract management for freelance and contingent workers, including agreements, extensions, and tracking 
• Ensure contractor processes are efficient, compliant, and aligned with internal systems 
• Act as liaison between hiring teams, legal, and finance for contract-related workflows 
• Partner with Talent Acquisition and internal stakeholders to support a smooth onboarding experience for the contingent workforce
• Support improvements in recruitment and onboarding processes to enhance overall candidate experience 

Requirements

Your Background 

• 2–4 years of experience in HR operations, people systems, or people analytics 
• Strong systems thinking and a passion for process improvement and automation 
• Advanced proficiency in Microsoft Excel; strong working knowledge of Microsoft Office Suite 
• Experience with process mapping tools (e.g., Visio, Lucidchart, or similar) 
• Experience with HR systems such as HiBob, Microsoft Dynamics, NetSuite, or Ivanti is strongly preferred 
• Excellent communication skills, both written and verbal 
• Highly organized with strong prioritization skills and attention to detail 
• Proven ability to manage multiple priorities in a fast-paced environment 
• Collaborative, service-oriented mindset with strong interpersonal skills 
• Adaptable and comfortable learning new tools and technologies

Benefits

Compensation: The expected base salary compensation for this role is $65,000 to $75,000 CAD annually.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. 
We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.  
Vacancy Type: This posting is for an existing vacancy. 
The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.  
At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:

Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people. 
Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun. 
Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day. 
Future-focused: Retirement planning assistance with company matching.  
Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward. 
Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.