Role:
We have an immediate opening for a Warranty Coordinator in our Edmonton Branch. Reporting to the Branch Office Supervisor, the Warranty & Purchasing Administrator manages warranty inquiries and claims, assists in purchasing of supplies specific to purchase orders and assists in reducing operational costs. This role will have a primary focus on Residential & Commercial Warranty claims with supporting the Administrative Assistant and providing backup support for the parts department when needed. This role is a permanent, full-time position
Responsibilities
- Administers, processes and authorizes warranty claims, based on the manufacturer’s/supplier’s/CDS criteria
- Responsible for processing exceptional or contentious claims, communicating with manufacturers and external customers to secure replacement parts
- Handles ordering of defective parts, arranges for the delivery/installation of replacements and warranted labor services, and handles all warranty requests in compliance with CDS and manufacturer/supplier standards and legal requirements
- Works closely with sales and service departments and provides internal personnel with information on all warranty concerns
- Communicates effectively with customers to provide customer assurance
- Ensure claim legitimacy and adherence to warranty agreements and company policy
- Verifies the manufacturers or supplier’s criteria
- Obtains all information to efficiently review, analyze, and, once qualified, process warranty claims
- Authorizes all warranty claims with exception of Good Will
- Obtains CDS Management approval on all Good Will claims prior to commitment or processing
- Document and track claims through completion
- Creates Warranty or Good Will identified work order(s) in CDS system
- Retains all supporting documentation to complete a product warranty claim record under CDS Network warranty location and ensure all documentation is easily retrievable
- Completes pre-authorization applications, all other documents required to process the claims and forwards them to the manufacturer/supplier and follows up
- Reviews claims exceeding the time frames or are not processed in the regular manner
- Ensure that all CDS purchase orders are completed by Purchaser
- Follows up for all Order Confirmation, analyzes and reviews product ordered to ensure the product accuracy and determines ETA
- Ensures that the amounts claimed correspond to the criteria of CDS
- Follows up on all credits, analyzes and reviews credits for accuracy and enters credit # in CDS corresponding work order
- Identifies exceptional cases which may result in special agreements with the manufacturer/supplier; completes the required documents and follows up
- Analyzes claims denied by the manufacturer/supplier and, if applicable, re- submits them as soon as possible or obtains authorization to cancel them
- Ensures Sales or Service Departments are notified of uncovered and unauthorized claims
- Provides the CDS Accounting with the required information to process the accounting paperwork, the amounts receivable, and credits for warranties
- Ensures disposition of defective product is followed as instructed by the Manufacturer/Supplier
- If disposition is to return defective product, ensures defective product/parts are returned to the manufacturer/supplier following the complete Supplier Return CDS process
- Verifies descriptions and specifications on requests for purchase.
- Maintains resources such as catalogs and other supplier information for prices and specifications.
- Enters purchase specifications into system, or types the purchase order and sends copy to supplier and department originating request.
- Verifies total cost of items purchased, using calculator.
- Follows up with suppliers concerning late deliveries.
- Receives and matches bills from suppliers with bids and purchase orders.
- Maintains records of items purchased or transferred between departments.
- Inventories material on hand.
Qualifications:
- 3-5 years’ experience in customer service
- Above average communication and computer skills
- Working knowledge of MS Outlook (including calendar)
- Ability to prioritize tasks, manage stress and diffuse difficult situations
- Minimum completed education – high school
- Well organized with great attention to detail
- Overhead door knowledge is an asset but not required
We offer:
-A positive work environment with competitive pay and an excellent benefit plan
- Opportunity to build a long-term career with upward mobility
- Steady work in a stable work environment
- Excellent Health and Dental benefits offered for full time employees
- COR Certified workplace
- Equal opportunity employer
To Apply:
If this career opportunity sounds like the right fit for you, apply online at creativedoor.com with your resume and include your salary expectations. Please add “WARRANTY COORDINATOR - EDMONTON” to the subject line of all correspondence.
Applications will be accepted until the position has been filled.
