Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Partnering with the District Manager, the Operations Manager seeks to achieve sales profitability targets in a group of assigned stores by supporting centrally developed merchandising programs thru established processes and standards with a clear focus ensuring customer satisfaction standards are met or exceeded. The Operations manager will focus on national standard implementation of all programs and processes and will work closely with defined stakeholders to foster an environment of continuous improvement and best practice sharing with a focus on improving customer experience.
What you'll do :
Provide assistance to stores in the execution of merchandising and operational standards, and in dealing with specific issues such as ensuring sufficient inventory and labour necessary for effective operations, troubleshooting problems, etc.
Contribute to and support implementation programs designed to increase colleague capability across the region and provide coaching to improve performance of underperforming stores
Ensure department adherence to company policies/procedures and consistent execution of format process and strategy. Determine how variances from policy or strategy should be addressed.
Work closely with all stakeholders to foster an environment of continuous improvement and best practice sharing with a focus on improving customer experience thru action planning and follow up on prior feedback/action plans.
Provide stakeholders with post mortems from events, seasonal programs and BU initiatives to ensure key learning is captured and improvements are made for future initiatives.
Act as a Subject Matter Expert (SME); provide expertise developing key programs, training materials & execution guides.
Expert in customer service, OVP and cash office balancing
Participate in District Manager/Department Manager calls to provide progress on current and upcoming programs, events and opportunities.
Conduct store visits and analyze department performance, develop action plans to address any gaps in performance or procedure.
Partner with District Managers, Store Managers and Assistant Store Managers on improving the performance of the store
What you bring :
Prior operations P&L experience
3-5 years of experience coaching, developing and managing in retail operations
Excellent problem solving, communication, organizational, facilitation, presentation, and interpersonal skills
Must be able to manage multiple concurrent projects and prioritize
Strong change management skills
Demonstrated ability to make sound judgments and decisions
Ability to adapt positively to a changing environment and shifting priorities
Strong team player with self-discipline and motivation to work independently
Willingness to travel
Other activities as deemed necessary
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
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