Build a career with Bayview! We are seeking a Service Advisor to play a key role in supporting our customers and service team. Reporting to the Service Manager, the Service Advisor is a confident, energetic, CUSTOMER FOCUSED member of the Service department.
The Role:
- Greet and WELCOME customers. Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
- Verify open warranty recalls or campaigns available for the customer.
- Confirm Warranty eligibility and process the warranty claims.
- Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
- Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion.
- Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
- Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
- Maintain an organized workspace and adhere to all company policies and procedures.
- May include other administrative duties as assigned by the Service Manager or Foreman.
Requirements:
- Strong computer skills with an emphasis on Windows-based programs and MS Excel & Word.
- Minimum of 3 years Automotive / Truck dealership experience.
- Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment
- Cooperative and team-oriented personality with a professional positive attitude.
We offer a comprehensive benefits package including:
- Health & dental
- RRSP shared contribution
- Boot allowance
- Paid training
- Competitive hourly rates.
We are an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without discrimination.
